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Swing Lifestyle - Updating profile/location

1.2
Details
The site isn’t letting me update my location or profile. I’ve been trying for a week now. Contacted customer service through email and it took 3 days for them to respond. They changed my location, but the problem is I had left that location days prior. Now I still can’t update my location back. We need a phone number to call you all. You are making good money from the site, but customer service is shaky at best!
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Review
#1710489 Review #1710489 is a subjective opinion of poster.
Pros
  • Meet new people
Cons
  • Login help needed
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • poor billing practices

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Swing Lifestyle - Bad customer service

1.0
Details
Had an accidental purchase and can’t in contact with anyone from billing. The email they left does not exist!!
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Review
#1706258 Review #1706258 is a subjective opinion of poster.
Service
Swing Lifestyle Customer Care
Pros
  • Great place to meet people
Reason of review
Accidental purchase not even 2 hrs ago
Loss
$80
Preferred solution
Full refund

Swing Lifestyle - They don't answer my login password request

1.0
Details
They keep saying they will send it to my email but it still doesn't come. This site is lacking good customer service..
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Review
#1698384 Review #1698384 is a subjective opinion of poster.
Cons
  • Login help needed
Reason of review
login problem
1.0
Details
Was unable to login in to my account. Attempted to reset password but never received a reset email. Verified email was correct and sent a test email to myself which worked fine. Still cant get in and there is no way to contact anyone for support.
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1 comment
Julie Smith
#1770597
Online Dating Expert

According to Swing LifeStyle Help, if you have lost your username or have forgotten your password for SLS, you should enter the email address you used to set up your account into the form on the company website. The form will send you information about your username and instructions to use or reset your password.

Please check out the article AdultFriendFinder and Swing Lifestyle: Compare Top Swinger Dating Sites” to get more details regarding SLS login issues. According to howtodeleteaccount.net, you may email SLS Customer Support at with the corresponding request.

Review
#1647813 Review #1647813 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Swing Lifestyle - I want to cancel & cant get through to customer service

1.0
Details
You call tells you all agents are busy to try your call again later & hangs up every time you call. The site is no different than dating sites full of scammers, liars, and people looking to play games. That’s why I left dating sites. Not happy at all with sls be warned getting out isn’t easy!!
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Review
#1597390 Review #1597390 is a subjective opinion of poster.
Service
Swing Lifestyle Customer Care
Cons
  • Nothing but bs
Reason of review
Poor customer service
Loss
$100
Preferred solution
Cancel my account

Swing Lifestyle in Los Angeles, California - Awful

1.0
Details
Upon learning that their user fantasy_sought has herpes and is not disclosing, they refused to ban him from their site. Good luck, Wisconsin peeps!
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Review
#1581376 Review #1581376 is a subjective opinion of poster.

Swing Lifestyle in Maricopa, Arizona - Rude Customer Service, Refused To Refund Money

1.0
Details
Opened an account and paid for the lifetime membership of 149.00. I sent an email to Customer Service asking how to set up a group so that I can begin hosting parties. While waiting on a response I set up a group, I never posted a party I simply set up a group with a name. I began reading the terms of service and discovered that they would like for you to send in a LLC to establish that I was apart of a business and that their had been changes to the way you can host a party and what you could put in party listings and I decided that it wasn't for me. I began looking for a customer service number so that I can call and ask for a refund (it's very hard to find customer service number, the first number I called was disconnected). Eventually after searching for a few days I was able to get into contact with Customer Service and spoke with a lady by the name of Sandy. During the call I told her the name of the group that I had set up and she interrupted me saying, Oh I remember you your account was suspended for advertising. I asked how, when did I advertise I only set up an account and saw that things are a lot different from a few years ago when I was a member and I'd like to close the account and have my money refunded and that I was unable to close the account due to their site being down and being unable to reach customer service. Sandy rudely told me that they would not close the account and that they would not issue a credit back. I ask Sandy why considering that I hadn't use the service, I was unable to reach customer service to request cancellation and refund and that the account was suspended for advertising when I never wrote a single member. She again stated that it's their policy to not issue a refund so that I would not be receiving a refund. I ask her why not, I haven't used service I have no intentions of using service, you have my profile off line for advertising which I'm still unsure how I advertised by setting up a group with language that sls approved of ( I received a message from sls saying congratulations your group has been reviewed and approved) ,how can you ban me and keep my money at the same time. She again said they wouldn't cancel or refund my money. After haggling with Sandy a few more minutes we ended the call, I signed into to sls (the site was back on line after being down) to close the profile only to discover that Sandy had sent me a email saying that my profile had been suspended and if I wanted it to go back on line I'd need to respond to her email acknowledging that I advertised and that I wouldn't do it again. I responded to the email saying I admit to no such thing and that I'd like to close the account and receive a refund and that my attempts to close account to customer service was unsuccessful and that representative was rude. I received yet another email from Sandy which was really rude stating that apparently I didn't read their terms of account and that will not be issuing a refund because they don't refund money. I'm in the process of disputing the charge via the bank and I'll be filing a report with the Better Business Bureau.
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Review
#1377174 Review #1377174 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$149

Contact Swing Lifestyle Customer Service

Mailing Address:
Dashboard Hosting, LLC
P.O. Box 9896
Coral Springs, Florida 33075
United States
All Swing Lifestyle Contacts

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