Reviews and Complaints
1.9K CLAIMED LOSSES
175 TOTAL REVIEWS
3.9K PAGE VIEWS
2 ISSUES RESOLVED
Swing Lifestyle Reviews
IM to be able to turn off
So, I have friends who are paid members and I’m thinking of signing up. Only, they have told me that you recently got rid of the option to turn off the IM feature. I’ll join if you can bring that back please Sincerely, SLS Slc2525@***.com
Oak Lawn, Illinois
My password is not working
My password is not working. I have two accounts and I am a lifetime member for over 10 years. My password is not working on both accounts I reset it twice. Please get back to me as soon as possible. My email is ricknuch@***l. Com my two user names are . Maleforu24, lovinlife301.
Rahway, New Jersey
Can not assess my account
My email is: dennisdibble2009@***.com. i have been a member of SlS since 2009. Please contact me so i know what the problem is. Dennis Dibble
I cannot log on
I payed with my credit card for a 3 month trial.....i logged out....it would no let me log back in with my username or password.... i t would not let me change my password... Please advice Eric
Swing Lifestyle Website
i am a life member just for your information. i have lost every thing in house firer. and include my sign in log which now am not able to sign in at all. can you assist me my name is Edward Rideout and have different e-mail address as my yahoo.com was corrupted when final got new computer. I was injured and and been in hospital then live at my daughter place till now, can you assist me please.
Notified that we violated TOS
We were just notified that our account was frozen due to violations of terms of service. No other information was given as to how long we have been suspended or where to appeal or apply for reinstatement. We were only told that the account was frozen due to "rude" remarks. Obviously people took screen shots of specific remarks (which were not rude) and nor did we curse at anyone. Much of the time, the name calling was directed at us. We are paid customers that have fulfilled the SLS credo: we have met people, cammed, participated in chat rooms that would have otherwise remained silent or a place for "mob rule". We have always tried to play devil's advocate to stimulate conversation, not to bully or complain about others and their abuse of terms of service (which we could have done all day long). Bottom line, in no way have we violated TOS. Please tell us how we can resolve this matter.
I'm trying to upgrade and can't
I put in all my correct card info to upgrade and it will not go thru. Money isn't an issue the card is fine. I don't know what's wrong?! Help
Rude Customer Service, Refused To Refund Money
Opened an account and paid for the lifetime membership of 149.00. I sent an email to Customer Service asking how to set up a group so that I can begin hosting parties. While waiting on a response I set up a group, I never posted a party I simply set up a group with a name. I began reading the terms of service and discovered that they would like for you to send in a LLC to establish that I was apart of a business and that their had been changes to the way you can host a party and what you could put in party listings and I decided that it wasn't for me. I began looking for a customer service number so that I can call and ask for a refund (it's very hard to find customer service number, the first number I called was disconnected). Eventually after searching for a few days I was able to get into contact with Customer Service and spoke with a lady by the name of Sandy. During the call I told her the name of the group that I had set up and she interrupted me saying, Oh I remember you your account was suspended for advertising. I asked how, when did I advertise I only set up an account and saw that things are a lot different from a few years ago when I was a member and I'd like to close the account and have my money refunded and that I was unable to close the account due to their site being down and being unable to reach customer service. Sandy rudely told me that they would not close the account and that they would not issue a credit back. I ask Sandy why considering that I hadn't use the service, I was unable to reach customer service to request cancellation and refund and that the account was suspended for advertising when I never wrote a single member. She again stated that it's their policy to not issue a refund so that I would not be receiving a refund. I ask her why not, I haven't used service I have no intentions of using service, you have my profile off line for advertising which I'm still unsure how I advertised by setting up a group with language that sls approved of ( I received a message from sls saying congratulations your group has been reviewed and approved) ,how can you ban me and keep my money at the same time. She again said they wouldn't cancel or refund my money. After haggling with Sandy a few more minutes we ended the call, I signed into to sls (the site was back on line after being down) to close the profile only to discover that Sandy had sent me a email saying that my profile had been suspended and if I wanted it to go back on line I'd need to respond to her email acknowledging that I advertised and that I wouldn't do it again. I responded to the email saying I admit to no such thing and that I'd like to close the account and receive a refund and that my attempts to close account to customer service was unsuccessful and that representative was rude. I received yet another email from Sandy which was really rude stating that apparently I didn't read their terms of account and that will not be issuing a refund because they don't refund money. I'm in the process of disputing the charge via the bank and I'll be filing a report with the Better Business Bureau.
Reason of review
Poor customer service
SLS routinely shutsdown accounts, no reason, no explanation.
EXECUTIVE SUMMARY: SLS is an ABYSMALLY-run website & company. They rake in tons of cash, but invest zilch in the operation. The software is buggy and insecure. Dirtbag staff are rude, unprofessional - and routinely OUTRIGHT ABUSIVE - of paying customers. SLS permanently shuts down paid accounts at the least whim – without explanation, rudely and with NO refund. And though it LOOKS like the biggest, most active site, really it's just MOSTLY SINGLE MALES posing as a couple - so they won't be blocked from looking at the erotic pictures of other couples. And the 'flake" factor is high; you'll have to deal with a insulting bunch of screwballs and *** on SLS. Given all this, SLS is actually pretty close to being an outright criminal operation!! The software is still HTML 1.0 from almost twenty years ago and contains loads of bugs they have no intention of fixing. A few examples of the problems: constantly says you have mail when you don't, rearrange-photo-order tool doesn't work, can't permanently delete messages, can't change single/couple status. The ignore/block function in chat stops working once the harasser logs-off & logs-on-again. If you delete the account but don't first turn off auto-bill they keep billing you and you have no way of turning it off and - guess what - no refunds. For several years there were issues where all private photo security could be bypassed by slightly altering the URLs. If members post bugs that need fixing, SLS staff just delete the posts. If you complain, staff justs tell you to delete your profile and move on. And that's just for starters. You can Google/reddit all that up if you wish. People are drawn to SLS because it appears to have the largest membership. But from what we could tell, the vast majority of the profiles were just single males who had posted a single female photograph -- so they could open a free account pretending to be a couple -- so they could browse all the couples accounts & photos that are typically blocked to single males. They would also have zero cert-votes from any other member. A good percentage of the legit couples made clear in their profiles that they also had accounts at Kasidie or SwingDateClub anyway so you're not missing much that is 'really-real' by NOT using SLS. Google/reddit quickly gives up loads of other SLS customer complaints. Example: A guy complained on reddit about the poor service (in an identifiable way). Suddenly, though he had pictures of him and his wife of 25 years posted, his account was changed to single male. Nothing he did could get it fixed. Then they TOSed him to completely oust him. Here what another former member said about this sort-of-thing (on another website): "If you pay the one-time fee to be a 'Lifetime Member,' then lifetime is defined as 'ever how long they'd like you to be there.' Put up too many pictures, chat too often, whisper between two consenting adults, all grounds for irrevocable termination. No warning, no second chances. What they are offended by, who knows." And the SLS 'flake factor' is high – idiotic messages, couples complaining in profiles about no-shows, etc. We had three no-shows that we figure were single males getting their jollies by stringing us along - right up to the meet location & time. We were paid members for about three years. And though we played plenty with other good-looking couples and singles, we can't give SLS much credit for that. It was only ONCE the source of a hook-up. And that couple no-showed the first time, then only hooked-up with us later during a chance encounter at a lifestyle event. (Two of the other hook-ups turned out to have SLS profiles, but that's not how we met them.) Frankly we did far better (than using SLS) by just meeting random others at nightclubs, stripclubs and lifestyle clubs/events. Did better … and with hotter, younger players to boot. Staff is entirely volunteer and utterly incompetent. My staff&coding drama with SLS started when my status (in real-life) changed from couple to single. I found there was no way in their lousy software to make the change. (Hindsight: it turns out they want you to message them to make the change - so they can decide if they agree.) So I put a big bold note at the top of the profile saying I was now a single male and would update everything when I found a new partner, as I saw others do. (I still got lots of messages from single men who didn't bother to read the profile statement, asking to do my gf. And I also got messages from SLS flakes whining about why I hadn't changed the entire profile content around, or that I should delete all the pictures of my former gf, or that I was a piece of lying ***, and other such nonsense.) Apparently one of those idiot-flakes complained to customer service. So out of the blue I got a message my profile had been changed to single male. I guess they didn't read the first line in the profile either. That was OK, I suppose; I figured I could get it changed back after I partnered up with a new gf. But THEN came a bunch of messages saying my profile was 'offline' because of violation of TOS – that I had personal info (email, phone, whatever) in the profile. Outright lie. Eventually I dumped ALL the profile text. And put in a bit of ordinary filler so I could re-submit it. And I STILL got more messages saying my (essentially blank) 'updated' profile text was still unapproved due to TOS. Lousy software and a single idiotic complaint - again there's a ton of flakes on SLS - and the profile was permanently zapped by snotty SLS staff. No explanation. No discussion. No communication. And no pro-rata refund. I deleted ALL the profile content and then deleted the profile and the account. Apparently they will 'can' any customer, any time, if they even THINK they will be the slightest inconvenience. And while these snotty dummies think they are actually solving some sort of problem with all that abusive nonsense, there's actually NOT A SINGLE THING preventing someone – someone who is REALLY a con - from just bypassing them and creating a new account with a different email address. Since the payment system is third-party, they could even use the same credit card number. smh Anyway it was a blessing in disguise. I don't suffer fools-in-business very long. When the new gf comes along, I'll just recreate the profile content (I saved) at one of the better lifestyle websites. Those would be Kasidie, SwingDateClub and Quiver. Those websites will surely serve up a better hook-up rate than SLS.
Swing Lifestyle Website
Reason of review
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